Shipping policy

Shipping Policy

We highly value the urgency of your orders. We try our best to make sure that your ordered products reach your door in the fastest possible time.

Once your order is confirmed, you will receive an automated confirmation email from our internal system to your provided email address.

This email will contain details about :

  • your order
  • the list of items
  • the total value of your order
  • the invoice/order number
  • shipping details.

If you see any errors in the provided info or the products/sizes, please contact us as soon as possible, We are committed to delivering your order accurately, in good condition, and on time.

Shipping rates :

  • Inside Dhaka City: BDT 70 
  • Outside Dhaka City: BDT 120

Orders are shipped on business days only. Business days are Monday–Friday, excluding public holidays within Bangladesh.

Once your order ships, you will receive a confirmation email with tracking information. All online orders do not require a signature. Use the tracking number you receive to track domestic shipments. You can also check the status of your order by logging into your account. If you don’t receive your shipping confirmation within three (3) to four (4) business days of placing your order, please reach out to our customer service team and be sure to include your order number to expedite the process:
📧 support@iftekhar.store
📞 +8801328894980

For security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be happy to cancel your order and help you place a new order with your correct shipping/billing information if needed.

If you believe your package has been lost or stolen, please contact support@iftekhar.store to initiate a lost package investigation. Please allow 3–5 business days (or 5–7 business days during promotional or peak holiday periods) for Customer Care to contact you with next steps. If, after the investigation, your package is confirmed as lost, we will re-ship a new order under Signature Required if your item(s) are still in stock. 

We reserves the right to change delivery charges without prior notice.